Write your account information here and file for future reference: *Assigned Voice Mail Passcode _________ (Randomly Generated passcode) *Assigned Email Inbox Passcode _______ (Your seven-digit eGIX number)

Welcome New eGIX Subscriber!

Use this step-by-step outline to set up your One Number and Unified Communications Services.

STEP ONE: One Number – Voice Mail Set Up

There are Two required greetings to record.

Ø PERSONAL GREETING (Follow-Me Greeting):

You can use your personal greeting to manage the path your caller takes (inform them of their options and encourage them to take a certain action) and set their expectations and comfort level. Below are two sample greetings that illustrate how a change in wording can change the number and type of connect calls.

Ø VOICE MAIL NAME STAMP:

When the caller presses 2, to leave you a message, the voicemail name stamp informs the caller who is receiving the message. Record your First & Last name.

Getting Started …

1. Dial your eGIX assigned One Number

2. Press (*) Key

3. Enter your passcode (Randomly Generated Number)

4. You are welcomed to the User Main Menu.

PERSONAL GREETING SET UP:

From the User Main Menu:

1. Press (3) for your Personal Options

2. Press (3) to Change Your Recording

3. Press (3) for Personal Greeting

Message Examples:

· For frequent connect “follow-me” calls:

“Hello, this is Sam Smith. To notify me you are on the line press 1, and if I’m available I’ll be with you shortly. If you would like to leave me a voicemail message, press 2. To speak with my assistant, press O.” (or leave this option out of your greeting if you don’t have an assistant.)

· For fewer connect calls:

“Hello, this is Sam Smith. Please press 2 to leave me a voicemail message. If you’d like to speak with me, press 1 and if I’m available, I’ll be on the line shortly.”

4. When finished Press (*) (*) to return to the User Main Menu.

VOICE MAIL NAME STAMP:

From the User Main Menu:

1. Press (1) to Listen to Your Messages.
2. Press (U) for User Options.
3. Press (N) to record your First & Last Name.
4. Press (R) to Review your name.

5. Press (X) to Save & Exit this menu.

* YOU HAVE NOW SUCCESSFULLY SET UP YOUR ONE NUMBER GREETINGS! *

ADDITIONAL GREETINGS

You may also wish to record additional greetings.

Ø UNAVAILABLE GREETING

The unavailable greeting is similar to a voice mail greeting. This is the greeting your callers hear when you make yourself unavailable for live calls.

From the User Main Menu:

1. Press (5) to Change Your Availability

· Press (1) Marks yourself available.

· Press (2) Marks yourself unavailable.

· Press (3) Enables automated attendant.

· Press (4) To disable the automated attendant.

· Press (5) To enable your Find Me calls.

· Press (6) To disable your Find Me call

Ø VOICE MAIL GREETING

When you receive a call and press 2, sending it directly to your voicemail, this is the greeting they will hear. It is not necessary to record this greeting because the caller will already have heard your Personal Greeting. If you do not record this greeting the caller will be prompted to start their message immediately.

From the User Main Menu:

1. Press (U) for User Options

2. Press (G) for Greeting.

3. Record Voice Mail Greeting.

STEP TWO: Unified Communications (Computer) Set-Up

Download onto your computer the software from the links below. These links enable you to hear voice mail messages, plus see and print out fax documents from your email inbox to your computer printer.

ALL Operating Systems:

1. Click the following link http://support.egix.com/downloads/setupsfplayer.exe

2. Choose “Run this program from its current location”

3. Click “OK”.

4. Click “YES” when prompted if you want to install and run setupsfplayer.exe. This will download and install a plug-in for your browser so that you can listen to the attached voicemail messages from your email.

NOTE: Microsoft XP Users must also download www.irfanview.com in order to view & print multi-page fax documents.

Deliver Fax Documents From Voice Mail To A Fax Machine

1. You Must First set your Default Fax Number:

From your Voice mail Main Menu

· Press (U) for User Options

· Press (F) for Fax

· Press (N) for the Number your faxes download to as a default

· Press (C) to Change your default fax number

· Press (X) to Exit to the main menu

2. Press (T) for Fax Transmittal Options:

· Press (R) to Receive the fax now

Ø This option works only when you have accessed your voice mail from a phone attached to the fax machine.

· Press (D) to Deliver it to your Personal Fax Number

Ø The fax will go to the Default Fax Number you have preset in your system.

· Press (T) to schedule a future delivery Time for your fax

· Press (X) to deliver the fax now

· Press (X) to Exit to the main menu

· Press (I) to Input a fax machine number for this fax

Ø Dial in the fax number of the machine you want to receive the fax

· Press (A) to Accept the fax number

· Press (T) to schedule a future deliver Time for your fax

· Press (X) to deliver the fax now

· Press (X) to Exit to the main menu

After Delivering Fax

· Press (K) to Keep the fax

· Press (G) to Give it to another user

· Press (D) to Discard your fax

Unsuccessful Fax Delivery

· If any of your fax documents could not be delivered, you will receive receipt telling you a fax could not be delivered.

· Press (A) to Audit the receipt.

· You are then prompted to Input the same or a different fax number.

STEP THREE: Logging into your email

1. Go to www.egix.com

2. Click E-mail Login (“Other Email”)

• Enter your user name
• From the drop down box, Enter the correct email address. (egixmail.com)
• Enter your temporary passcode

(Your seven-digit voice mail number)

• Click “LOGIN”

3. Click Inbox to view your emails, faxes, and listen to voicemail.